General terms and Conditions

The following GeneralTerms and Conditions apply to all orders placed via the online shop www.beapura.com.

The General Terms andConditions of iCORD LC s.r.o. can be saved or printed out by the customer at anytime. Only consumers within the meaning of the Austrian, Belgian, French,Italian, Spanish and Dutch Consumer Protection Act are deemed to beClients.

1 OpeningProvisions

In these The General Termsand Conditions we define the relationship between our company, iCORD LCs.r.o., with registered office at Jinonická 804/80, Košíře 158 00,Prague, Czech Republic, ID number: 291 63 471, as the seller and operator of theshop online www.beapura.com and you, our customer, who concludes a purchasecontract with us.

We apply a uniform approachto our customers and bring them the same advantages, whether they are consumersor not. Therefore, the rules set out in these The General Terms and Conditionsapply to all of our customers.

2 ContractualPartner

The purchase contract isconcluded with the company iCORD LC s.r.o..

Information about thecompany iCORD LC s.r.o.:

Website: www.beapura.com

iCORD LC s.r.o.

Jinonická804/80,

Košíře 158 00,Prague

CzechRepublic

ID number: 291 63471

Email: info@beapura.com

Our customer service isavailable to customers for questions and complaints Monday through Thursday from8 a.m. to 4:30 p.m. and Friday from 8 a.m. to 2:30p.m.

FORRETURNS:

iCORD LCs.r.o.

Jinonická804/89

158 00 Prague5

CzechRepublic

3 Contractuallanguage

The contractual language isEnglish.

4 Offer andconclusion of contract

Our information on goodsand prices is subject to change andnon-binding.

The presentation of theproducts in the online shop does not constitute a legally binding offer, but anon-binding online catalogue and an invitation to order. By clicking the orderbutton, the Customer does not place a binding order for the goods contained inthe shopping basket, but an offer to iCORD LCs.r.o.

The confirmation of thereceipt of the order by BeaPura is sent automatically immediately after sendingthe order or completion of the ordering process by e-mail to the e-mail addressprovided by the customer. This order confirmation serves as information for thecustomer that the order has been received.

A binding contractis concluded in the followingcases:

• Ifthe customer has chosen credit card payment, the contract is concluded at thetime the credit card is charged.

• Ifthe customer has chosen the payment method PayPal, the contract is concludedat the time of the customer's confirmation of the payment instruction toPayPal.

• Ifthe Client has chosen the payment method bank transfer, the contract isconcluded at the time of receipt of payment to the account of iCORD LCs.r.o.

• Ifproducts are not available, the customers will be informed.

5Prices

The prices listed in theonline shop at the time of the order shall apply. The prices are stated in Euroand include the statutory value added tax in the Czech Republic. The total priceis made up of the order value of the goods, the shipping costs and the statutoryVAT.

6Payment

The following paymentmethods are available to the customer in the BeaPura onlineshop:

• Prepayment(Bank transfer)

When choosing payment inadvance, BeaPura gives the customer its bank details in the order confirmationand delivers the goods after receipt of payment. In case of payment in advance,the Customer shall transfer the full invoice amount to the account of iCORD LCs.r.o. within ten calendar days after receipt of the order, stating the paymentreference. The ordered goods will be reserved for a period of ten calendar days,otherwise the order will be cancelled.

• Instantbank transfer

With immediate banktransfer BeaPura receives the confirmation about the receipt of payment andimmediately sends the order to the customer. The advantage compared toprepayment is that BeaPura does not have to wait for the customer's payment andthe order can be shipped faster.

• Creditcard

The customer can pay in theonline shop with MasterCard and Visa credit cards. The credit card is chargedwhen the order is completed. If the customer has chosen credit card payment, thecontract is concluded at the time the credit card ischarged.

• Paypal

The customer pays theinvoice amount via the online provider Paypal. The customer must be registeredwith Paypal or register first, legitimise himself with his access data andconfirm the payment instruction to BeaPura.

7 Shipping costsand delivery

Items are delivered toItaly, Spain, Belgium, the Netherlands, France and Austria. The delivery time isabout 5 to 10 days and depends on the capability of the parcelservice.

1. Fordeliveries to Italy, we charge 8 € per order withBartolini HD parcel service, orders over 140 € are free.

2. Fordeliveries to Spain, we charge 9 € per order withCorreos HD parcel service; orders over 140 € are free of charge.

3. Fordeliveries to Belgium, we charge 9 € per order withBpost HD parcel service, orders over 140 € are free of charge.

4. Fordeliveries to the Netherlands, we charge 9 € per order with DHLHD parcel service, orders over 140 € are free of charge.

5. Fordeliveries to France, we charge 8 € per order withColis Privé HD parcel service, orders over 140 € are free of charge.

6. Fordeliveries in Austria, we charge 6,60 € per order withÖsterreichische Post, orders over 140 € are free of charge.

8 Dispatchconfirmation and parcelnotification

After dispatch of theorder, the customer will receive a confirmation by e-mail. By entering into thecontract, the customer agrees that BeaPura will pass on his e-mail address tothe parcel service Bartolini HD, Correos HD, Bpost HD, DHL HD, Colis Privé HDand Österreichische Post, thereby authorising the parcel service to inform himof the expected delivery day and time. Bartolini HD, Correos HD, Bpost HD, DHLHD, Colis Privé HD and Österreichische Post shall ensure that it uses thecustomer's personal data exclusively for the purpose of parcel notification anddoes not pass them on to third parties (except in legalcases).

9 Retention oftitle

The goods remain theproperty of BeaPura until full payment has beenreceived.

10 Cancellationpolicy

1. Right ofrevocation and withdrawal

The customer has the rightto withdraw from the contract with BeaPura within fourteen days without givingany reason. The revocation period is fourteen days from the day on which thecustomer or a third party named by the customer, who is not the carrier, hastaken possession of the last partial shipment or the last item. In order toexercise the right of withdrawal, the customer must inform BeaPura(info@beapura.com) by means of a clear declaration (e.g. a letter or e-mail sentby post) of his/her decision to withdraw from the contract with BeaPura. Thecustomer may use the enclosed model cancellation form for this purpose, whichis, however, not mandatory. If the customer makes use of this option, BeaPurawill send him/her a confirmation (e.g. by e-mail) of the receipt of his/herdeclaration of withdrawal. In order to preserve the right of withdrawal, it issufficient that the customer sends his declaration of withdrawal before theexpiry of the 14-day withdrawal period.

With us, you can return allthe products you have purchased on our site. The exception concerns productswhich cannot be returned for hygienic reasons (eg open cosmetics and otherproducts that come into direct contact with theskin).

2. Consequences ofthe withdrawal

If the customer withdrawsfrom the contract with BeaPura, BeaPura shall reimburse the customer for allpayments it has received from the customer, including delivery costs (with theexception of additional costs resulting from the fact that the customer haschosen a type of delivery other than the most favourable standard deliveryoffered by BeaPura), without undue delay and at the latest within fourteen daysfrom the day on which BeaPura has received the notification of withdrawal fromthe contract. For this repayment, BeaPura uses the same means of payment thatthe customer used for the original transaction. Online-Shop can also agree onanother means of payment with the customer; in no case will the customer becharged any fees because of this repayment. BeaPura may refuse repayment untilit has received the goods back or until the customer has provided proof that hehas returned the goods, whichever is theearlier.

The Customer shall returnthe goods to BeaPura (iCORD LC s.r.o., Jinonická 80, Prague 158 00, CzechRepublic) without undue delay and in any event no later than fourteen days fromthe day on which the Customer notifies us of the revocation of the contract. Thedeadline is met if the customer sends the goods before the expiry of the periodof fourteen days. The customer shall bear the direct costs of returning thegoods if the goods delivered correspond to thoseordered.

The goods should bereturned in unused and as new, resalable condition and in the originalpackaging. If a product was sent to you free of charge during the purchasecontract ("gift"), this gift must bereturned.

In the case of items thatare impaired by signs of use or whose packaging is damaged, BeaPura reserves theright to an appropriate compensation for the reduction in value, provided thatthis loss in value is due to an extent of contact with the goods that isnecessary for the inspection of the condition, quality and functioning of thegoods.

By "testing the propertiesand functioning" is meant testing and trying out the respective goods, such asis possible and customary in a shop.

3. Exceptions tothe right of withdrawal

The right of withdrawal isexcluded for used hygiene articles. Hygiene articles are considered used if theyare used beyond the usual testing and trying - as is possible and usual in ashop. This also includes the removal of seals or original packaging, whichexcludes the resaleability of the article. Hygiene articles include goods thatare primarily used for health care, health maintenance or personalhygiene.

11 Transportdamage

If the goods are deliveredwith obvious transport damage, BeaPura asks its customers to please complainabout such defects to the delivery person as soon as possible and to informBeaPura about it. Failure to make a complaint or to contact BeaPura has noconsequences for the customer and his legal claims and their enforcement, inparticular the warranty rights. However, the customer helps in this way to beable to assert our own claims against the carrier or transportinsurance.

12Warranty

In the online shop, thestatutory liability for defects applies:

1. Productillustrations do not always have to match the appearance of the deliveredproducts.

2. Ifthere is a defect in the purchased item at the time of handover, the statutoryprovisions shall apply. Warranty claims become statute-barred after 2 yearsfrom handover of the goods.

3. Ifa product is defective, we will arrange for replacement of the goods orrectification by improvement of the defects within a reasonable period oftime. This does not affect those cases in which the right to rescission andprice reduction is granted by law. Online-Shop shall bear the costs for thereturn shipment.

4. Nocase for warranty exists if the damage results from improperuse.

Please note that increasedsensitivity or the occurrence of an allergic reaction to the delivered productcannot in itself be considered a product defect. Similarly, defects in gifts andother free services beyond your order cannot be considered a product defect. Theimages of the products in our online store are illustrative and do not representa binding display of the characteristics of the products (for example, thepackaging of the product may vary due to the change of packaging from themanufacturer).

If you decide to make acomplaint about the goods, send it back to us at: iCORD LC s.r.o.,Jinonická 804/80, Košíře 158 00, Prague, Czech Republic and contact usabout your complaint via e-mail: info@beapura.com. Do not forget to indicatethe defect noted, how it manifests itself and possibly your wish as to themethod of processing your complaint. We will inform you in writing of thehandling of your complaint, in particular of its receipt, its treatment or itsrefusal, either by e-mail or by SMS. We can also reach you by phone. We handlecomplaints very quickly. It usually takes no longer than 30 days to fullyprocess a claim. Otherwise, you are entitled to withdraw from the contract.However, your cooperation is essential for us to meet thesedeadlines.

13 Storage ofcontract text

BeaPura stores the contracttext and sends the customer the order data and its GTC by e-mail. The customercan view and download the GTC in the online shop at any time. All past orderscan be viewed by the customer in BeaPura's customerlogin.

14 DisputeResolution

• If a dispute arises between the buyer, who is a consumer, andthe seller from the concluded purchase contract, which is not resolved bymutual agreement, the buyer has the option under Act No. 634/1992 Coll., onConsumer Protection to submit a proposal for out-of-court dispute resolutionto the designated authority (Czech Trade Inspection, Central Inspectorate -ADR Department Štěpánská 44, 110 00 Prague 1, e-mail : adr@coi.cz,https://adr.coi.cz/cs).

• If a dispute arises between the Buyer, who is a consumer, andthe Seller from the concluded purchase contract, the Buyer also has thepossibility to resolve the dispute out of court on the EU online platform atthis link http://ec.europa.eu/consumers/odr.